Chatbot: one completion. Workflow: a fixed path with a gate. Agent: a loop with tools and a budget.
Aside. The robot does not get your badge. Your manager still reads the email with your name on it.
If the path is known, do not buy a loop. If someone renamed your Zap, the Zap did not get smarter.
See A checklist with a model in the middle is not an agent company for the longer version. This page is the choice so you can leave the meeting.
Copy-paste
Reply with only CHATBOT, WORKFLOW, or AGENT, one sentence, and the missing piece.
JOB: [what happens, who sees it, cost of a wrong send]
You are done when
The label on paper matches the thing you will actually run.